![]() The acquirer communicates the chargeback to our Lightspeed Payments team.At this point, the merchant is debited for the disputed amount and the chargeback fee. The issuer communicates the chargeback to the acquirer.The cardholder files a chargeback with the issuer.In any case, you can lean on our Lightspeed Payments team to guide you through the process. We use the term typical chargeback process because the process can vary depending on the banks involved. Now that you know the key players, let's breakdown the steps in a typical chargeback process. Support agents are responsible for facilitating chargeback communications between the merchant and the acquirer. The credit card brands (Visa, Mastercard, Amex, Discover) that determine the guidelines of their chargeback process. The bank that acquires payments for the merchant (you). The bank that issued the credit card to the cardholder (your customer). The owner of the Retail shop that processed the credit card (you). The owner of the credit card (your customer). To help you understand the typical chargeback process, let's start with the definitions of a chargeback’s key players: Cardholder This article will cover the chargeback process and steps you can take to protect yourself against frequent or fraudulent chargebacks. If you process credit card transactions for long enough, you are likely to encounter a chargeback. Once a chargeback has been filed, the disputed funds will be put on hold until the case has been resolved. As a merchant, you can choose to either dispute the chargeback by filing evidence with the cardholder’s bank, or choose to accept the chargeback and release the funds to the cardholder. The Invoice ends with a "Thank you" followed by what I suppose is the Merchant's Business Name, Business Number/Info, Email associated with the account, and their address.A chargeback is a dispute initiated by a customer through their bank to reverse payment on a completed transaction. I intentionally paid with credit card for that matter in order to hopefully release funds sooner as well as have disputing power in case it was a scam. ![]() I won't lie, I felt very concerned at first when she initially told me QB holds funds for up to 7 days, to which I then found out about the 3-4 days for Credit Card transactions. ![]() The conversation felt very normal unless she thought I was stupid and inexperienced in online transactions. The item I purchased in question was a Occulus Quest 2 -256gb model, which isn't really pocket change value, but I persisted and asked the lady why she was selling it. But regardless, I would be less concerned if it were a scam if I didn't just somehow lose the seller's half of my conversation with her about inquiring and verifying the product's validity. Now I believe IN meant Intuit, and Electronics Depot is the merchant's business name. It just notes "In *Electronics Depot* 408-6382418 NC" I'd also like to add that now whenever I log into quickbooks it prompts me that I don't have a quickbooks account or company associated with the email and password that I had setup initially to pay for the invoice. I'm sure they're off out there in the world with my $200 but I'm about to get it back. I currently have a dispute open for a refund now since the merchant is now no longer communicating with me 12 days past the original transaction. Now I'm already sitting there thinking this sounds like a scam but go along with it anyways because I have a invoice and I have the funds going through my credit card, so worst case scenario is I'm caused an inconvenience by a scammer. I did this all through my phone and the lady told me that my creditor would send money to Quickbooks, then it would sit in limbo for 3-7 business days before the money is released to her and she could send it out. I got an email from and the link took me to the invoice / pay setup. Hello all, long story short I made a facebook marketplace purchase where the seller sent me an invoice on Quickbooks.
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